SERVICES
BUSINESS PLANS AND INVESTOR PITCHES
FINDING A PERFECT LOCATION
PRE-OPENING ORGANIZATION AND PLANNING
OPERATIONS MANUAL
MENU COSTING
BAR SERVICES
CUSTOMER SERVICE TRAINING
SECRET SHOPPING
Five Star Restaurant Consultants understands how over-burdened and over-worked a restaurant owner can become without clear goals and a workable plan to reach them. Our mission is to provide our clients with support and an overall strategy for managing their operation successfully by using our tools, procedures and training to cut costs, manage staff and implement effective procedures that increase profits.
BUSINESS PLANS AND INVESTOR PITCHES
We help you to define your concept and business description and develop your marketing and financial strategies. The finished product is a fully developed business plan and set of financials that are loan application ready. Your business plan will prove to the bank, an investor, and most importantly to you, that this is a risk worth taking. We can also help you to craft investor pitches.
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FINDING A PERFECT LOCATION
Once you have finished your business plan and financing, we help you find that perfect location. With our experienced restaurant real estate agent and consultants, you will be well represented and supported through every step of the negotiation process. Five Star Restaurant Consultants builds long term - not transactional - relationships.
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PRE-OPENING ORGANIZATION AND PLANNING
We help you to manage the opening process with a customized opening checklist and timeline. We also provide a master list of restaurant industry product and service providers needed for every facet of your business, as well as guiding you through the maze of the San Francisco permits process. This package also includes checklists for opening and closing procedures; templates for daily reconciliation reports for tracking sales, sales tax and revenue; and an equipment maintenance and janitorial guide.
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OPERATIONS MANUAL
Creating an operations manual for your restaurant is an undertaking that will benefit all members of your team, as well as improving your operations, bottom line and business value. Your operations manual describes a consistent mode of action and standard of performance - whether for a single restaurant or a network of franchises. The operations manual provides management with a useful reference tool for day-to-day processes, as well as detailing a clear understanding of your expectations. It will enable your business to run more efficiently with less work and more profit. The finished document that we provide describes what needs to be done, how to do it and defines the final results that you want to achieve.
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MENU COSTING
We cost your food product to insure that menu pricing is profitable. This package includes complete recipe cards, a kitchen training manual for recipes and portioning, photos of each plated item to insure proper plating and portioning, a complete inventory sheet that can be used to conduct physical monthly inventory, vendor order sheets and a par system so that anyone on-site can place the right order! Weekly flashcards are also used to help you compute your weekly food cost and to prepare a budget for the upcoming week.
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BAR SERVICES
We work with you to create imaginative drink menus to complement your food, determine the product necessary for opening inventory, establish relationships with vendors, and develop a full inventory system that can be used for pricing and monthly physical inventory. We also specialize in bar spotter services.
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CUSTOMER SERVICE TRAINING
This is a three part service. We first meet with owners and managers to establish customer service expectations. Then we conduct staff training to work through industry standards of customer service, expectations of owners and managers, server-sequencing, and core values in hospitality and job performance metrics. The final meeting is a follow up meeting with owners and staff to analyze improvements and address remaining concerns. This training is successful because it incorporates the input from your staff and focuses on team building techniques.
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SECRET SHOPPING
Would you like your restaurant, bar or nightclub to be shopped and evaluated by professional consultants? We have a 150 point evaluation and report that will give you a clear picture of what you do well and areas that require improvement. Let us help you improve your business!
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